Our upskilling programmes are designed to give you the skills you need to drive your career forward. The next cohort will launch in March 2026, register your interest below.
Transform your career with Multiverse
Impact Stories
Join hundreds of your colleages in upskilling in AI & data
Meet Chrissy Scoltock, Progression Specialist at John Lewis Partnership. Learn why the iconic retailer partnered with Multiverse to launch data apprenticeships at scale to drive ROI.
Chrissy Scoltock on Data Apprenticeships
01:08
Find the right programme for you
The following are available to John Lewis Partnership
AI Product Engineering
21 months delivery, plus 3 months assessment
Harness AI capabilities to transform software engineers into AI-enabled product specialists, mastering skills in generative AI, automation, and deployment strategies.
Who's it for
Engineers ready to innovate and integrate AI to elevate product development.
Level 6 Degree apprenticeship
BSc Hons Digital and Technology Solutions (AI Product Engineering)
Advanced Data Fellowship Topup
2 years, plus 1 month assessment
Build data infrastructure, develop a data strategy, and enhance your technical and programming skills.
Who's it for
Professionals with a Level 4 Data Analytics qualification.
Level 6 Degree apprenticeship
BSC (Hons) Digital and Technology Solutions (Data Analytics)
Advanced Software Engineering
20 months delivery, plus 4 months assessment
Master advanced skills in critical topics such as cloud engineering, cybersecurity, and artificial intelligence.
Who's it for
Engineers ready to level up to mid or senior roles
Level 6 Degree apprenticeship
BSc Hons Digital and Technology Solutions (Software Engineering)
Data Security for AI Impact
13 month delivery, plus 4 month assessment
Secure and strengthen data practices to reduce risk and maximise the impact of AI.
Who's it for
For business and technical teams to reduce AI risk and improve AI outcomes, by strengthening data security and governance.
Level 4 Apprenticeship
Data Protection and Information Governance Practitioner
DevOps Engineering Jumpstart
13 month delivery, plus 3 month assessment
Learn the fundamentals of DevOps engineering, from cloud basics to CI/CD pipelines, and set yourself up for future career success.
Who's it for
For aspiring or first-time DevOps engineers entering the field of engineering.
Level 4 Apprenticeship
DevOps Engineer
DevOps Engineering Upskiller
11 months delivery, plus 3 months assessment
Elevate your career in tech with advanced DevOps practices and cutting-edge methodologies.
Who's it for
Engineers looking to upskill in modern DevOps practices or move into a DevOps specialist role.
Level 4 Apprenticeship
DevOps Engineer
Power Platform Accelerator
13 month delivery, plus 3 month assessment
Become the go-to problem solver in your organisation by mastering the tools to automate processes and create impactful business solutions - no coding required.
Who's it for
Users of Power Platform products
Level 3 Apprenticeship
Digital Support Technician
Transformative Leadership
15 month delivery, plus 2 month assessment
Equip with key leadership and AI skills, to drive productivity and performance.
Who's it for
Mid-to-senior level people managers looking to develop their leadership capabilities.
Level 5 Apprenticeship
Operations and Departmental Manager
Which programme
is right for me?
Data & Insights for Business Decisions
Not sure which programme is right for you? Hear from past learners and our expert coaches to get an overview of each of our different programmes and determine which makes the most sense for you and your career.
Data & Insights for Business Decisions
03:26
Data Fellowship
Not sure which programme is right for you? Hear from past learners and our expert coaches to get an overview of each of our different programmes and determine which makes the most sense for you and your career.
Data fellowship
02:34
Business Transformation Fellowship
Not sure which programme is right for you? Hear from past learners and our expert coaches to get an overview of each of our different programmes and determine which makes the most sense for you and your career.
Business Transformation Fellowship
03:47
AI for Business Value
Not sure which programme is right for you? Hear from past learners and our expert coaches to get an overview of each of our different programmes and determine which makes the most sense for you and your career.
AI for Business Value
03:46
Why are these programmes important?
For both John Lewis Partnership and you.
The John Lewis Partnership & Multiverse
03:18
Apply for a Multiverse programme today
70% of apprentices see an increase in responsibility within their role within the first 6 months.
Our coaches have a 9/10 rating.
Productivity & Continuos Improvement
Multiverse programmes will deliver productivity savings to Partners as you develop and apply new and business critical skills.
Those who are already on a Multiverse programme are on average increasing productivity per week by 5 hours. The implementation of new skills acquired from a Multiverse programme has saved the Partnership 100,000 hours.
Happier Business
These programmes will enable Partners to instantly apply their skills to their current roles, to uncover new opportunities and significantly contribute towards revenue generation and cost avoidance. Already, Partners are using data & technology to make better, faster decisions that have led to new ways of working and growth.
There have been 500+ impact stories where JLP Partners have delivered projects to drive new revenue or save costs based on learnings from their apprenticeship.
Happier Partners
By becoming a Multiverse apprentice, you will be joining a thriving network of 1000+ current Partners enrolled in a Multiverse programme.
The ambition is to ensure that every John Lewis Partner experiences a career defining, personalised learning journey. Results show that Partners are loving their apprenticeship and are delivering results for their team.
How it works
Next steps
1. Register your interest
Express your interest in this opportunity by registering below:
2. Attend an Info Session
Attend an Information Session hosted by a member of the Multiverse team where you can learn more about the opportunity and our application process.
3. Complete your application
Once available, links to complete your application will be provided below. Your applications will be reviewed by our Admissions team.
Hear from your team
Team by team, story by story.
John Lewis Retail Shop
"To address low customer satisfaction and poor communication caused by ineffective training, Craig introduced a hands-on, shop-floor-based Protect Plus training program for new starters. This approach boosted team confidence, improved customer engagement, and streamlined operations - resulting in higher satisfaction, stronger team morale, and a more efficient service experience."
Craig
Product Specialist at John Lewis & Partners
John Lewis E-Commerce
"To tackle customer confusion from inconsistent delivery details and poor stock visibility, Fiona led the development of a tactical backorder solution for Apple’s New Product Introductions. By refining processes and communication, the initiative is projected to generate £5.2 million in revenue, with £1–2 million in incremental value from enhanced customer engagement and higher digital conversion rates."
Fiona
Product Manager at John Lewis & Partners
Waitrose Supply Chain
"With the Waitrose supply chain operating near capacity and optimised mainly for larger stores, expansion plans were at risk and market share potentially impacted. Peter conducted a comprehensive cost-benefit analysis to uncover inefficiencies and identify opportunities for improvement. His report highlighted £598,000 in potential annual savings and laid the groundwork for operational changes to improve site flow and overall efficiency—directly supporting future retail growth and scalability."
Peter
Continuous Improvement Manager at Waitrose & Partners
Waitrose Retail Centre
"In just three months, Kerry recognised the inefficiency of manual sales tracking and led the shift to digital tools. She developed a clear, strategic plan, secured stakeholder buy-in, and leveraged expert networks to ensure successful implementation. Alongside improving team culture and applying apprenticeship insights, her initiative has saved time and costs—demonstrating her strong leadership and impact in driving data-led efficiency early in her career."
Kerry
In-store Services at Waitrose & Partners
Waitrose Supply Chain
"Faced with low engagement from unappealing voucher offers, Adam gathered customer insights and proposed a shift to fixed-value vouchers (e.g., £1 off at checkout) instead of item-specific discounts. This customer-focused approach aims to increase satisfaction and drive higher transaction rates, with the potential to deliver a measurable uplift in sales performance."
Adam
Retail Manager at Waitrose & Partners
John Lewis People
"Manual assignment of background checks was causing delays and inefficiencies for the recruitment team, affecting workflow and candidate experience. Joseph introduced an automated work assignment system to streamline this process. The solution cut background check processing time by 56%, saving around 1 hour per case, improving overall efficiency and increasing team confidence in the new system."
Joe
Senior Systems Analyst at John Lewis & Partners
Waitrose Retail
"The John Lewis Windows department lacked an online payment option for made-to-measure orders, leading to customer dissatisfaction and security concerns from manual payments. Sahar applied SWOT/MOST analyses, stakeholder interviews, and process modelling to assess and address inefficiencies. Her proposed online payment solution is expected to save 15–20 minutes per transaction, offer 24/7 payment access, improve data security, and reduce admin workload—streamlining operations and boosting customer satisfaction."
Sahar
Payment & Order Administrator at Waitrose & Partners
Waitrose Technology
"Rhiann identified a gap in business transformation tools within the Delivery Lead community, particularly around analysis, process modelling, and prioritisation. She created and shared effective models, which were quickly adopted by a Product Manager to improve ODG product prioritisation and stakeholder engagement. Her work delivered strategic value while demonstrating her ability to turn theory into real-world impact and practical solutions."
Rhiann
Online Product Manager at Waitrose & Partners
Our results
How is this programme already shaping the careers of other Partners?
"I have developed scalable dashboards and reports to demonstrate the value of trade-driving actions and funding for brands and retail media teams. These tools, integrated into larger marketing initiatives, help drive bottom-line profits and automate reporting, saving time and enabling data-driven decisions across teams. Following completing the programme I've recently been successful in securing a promotion. None of this would have been possible without the support & guidance my Multiverse coach and the wider Multiverse team, so I just want to take the opportunity to thank everyone for providing us with such a great learning experience."
Jack Munge
Level 4 Data Fellowship (Partner & Online Merchandiser)
"The Multiverse data apprenticeship has been so valuable in developing my knowledge of gathering and using data with my team and supporting the business operations. I’m looking forward to seeing what more I can do with my new skills. I have identified and captured information on till usage, supporting investigations into options for removing under-utilised tills. By assessing till performance across all shops in 2024, I was able to deliver business impact with key benefits for the team and stakeholders, saving significant time in future reviews to streamline till points."
Tim Cusick
Level 3 Data & Insights for Business Decisions (Partner & Business Analyst)
"I led the transition from Adobe Premiere Pro to Canva, demonstrating how it could provide greater access and efficiency at a reduced cost. Through stakeholder collaboration, I also improved processes on the Comms Platform, cutting double working hours and streamlining workflows. These changes have enhanced team productivity and saved significant costs. Following the completion of the programme, I have successfully advanced in my role, and none of this would have been possible without the incredible support of my Multiverse coach and the wider team. I’m truly grateful for this learning experience and the opportunities it has provided."
Lauren Morris
Level 4 Business Transformation Fellowship (Partner & Business Analyst)
Support on programme
Completing an Apprenticeship with Multiverse gives you access to a wide range of support whilst you’re on programme and beyond.
Whether it’s your Coach or a peer further in their learning journey, you can be sure to find the answers you need to thrive on programme.
If you require support outside of the programme, our dedicated Apprentice Support team are here to help with safeguarding and wellbeing concerns. The team provides tailored support to meet your concerns, and set you up for success.
Last but not least, we have our Multiverse Community. A global network of over 13,000 apprentices, the Community is a development on demand platform that you get access to for life.
Whether you want stretch content, are looking at improving your people management skills or even want tips from industry experts on how to manage personal finances, you’ll be able to find it here. There’s also a JLP microsite, where you can connect with fellow JLP apprentices!
Frequently asked questions
Programme start dates
All programmes will start in March 2026
Where can I find the general eligility criteria
Find full eligibility requirements on the Support Hub. We recommend reviewing these criteria carefully before applying to ensure you qualify.
Do I need a John Lewis Partnership (JLP) email address to apply?
Yes, a JLP email is required for a Multiverse application. You can request one here. This is not a requirement to register interest.
How do I know which programme is right for me?
Review the programme details and how they align with your career goals. We recommend joining an Info Session where we walk through the programmes in detail.
Can I apply if I have done an apprenticeship before?
Yes, in most cases. The key rule is that the new apprenticeship must provide you with substantively new skills and knowledge that are different from your previous one.
What is the time commitment of a programme?
For each programme, you will require 3 hours of learning per week. An additional 3 hours will be spent applying the skills you have learnt to your day-to-day job.
Can I apply if I work shifts, including nights?
Partners who work any shift pattern are welcome to apply. All apprenticeships require dedicated time for "off-the-job" learning and attendance at mandatory workshops.
Are part-time options available?
Part-time study is available for some of our data programmes. We recommend joining one of our Information Sessions, where we walk through the programmes in detail.
What if the timing isn't right for me to apply now?
Our programmes are usually run on a regular cycle, often bi-annually. Please keep an eye on internal communications for announcements about the next application window.
Do I need to speak to my People Manager before applying?
People Manager support is mandatory. Unsure who your People Manager is? Find their details in your Workday profile.
How should I approach the conversation with my People Manager?
Schedule a meeting to discuss your interest. Align it with your development goals & team value. Be ready to discuss the time commitment & how you'll manage your workload.
Do I need a Tableau account?
For our data programmes, this is a requirement. Need Tableau Desktop for your programme? Request it on ServiceNow. Search for the “Tableau User Access Request” form to submit your request.
How do I get access to Python?
You only require python for Advanced Data Fellowship Top-up. To get access, you should email ppdt@johnlewis.co.uk for installation. Once installed, add packages using PIP via PowerShell or Command Line.
Do I need access to Gemini to apply for the AI-Powered Productivity Programme?
A paid Gemini license is a prerequisite for AI-Powered Productivity. You won't need it for the AI for Business Value programme. If you don't have access, speak to your People Manager.