Discover how councils across the UK are building data-literate workforces to better serve their communities.
Report
A single view of your residents
A single view of your residents
Building a single view of citizens has been a puzzle for councils for some time now.
Disconnected data systems
Councils hold vast amounts of data across spreadsheets, CRMs, call-centre logs and other systems, making it difficult to build a unified view of residents.
Finding the pieces is hard
Even when the data exists, bringing it together across multiple platforms and teams is complex and time-consuming.
It’s also a skills challenge
Building workforce skills improves staff data practices and increases transformation success.
Savings driven by data-driven projects
Inside the report, you’ll discover
You know that building a single view of residents can help councils cut costs and improve service delivery. And you know the data exists - spread across CRMs, spreadsheets, call-centre systems and more.
But bringing those pieces together is difficult.
This report explores how councils can overcome these challenges by building workforce data literacy - enabling teams to connect systems, uncover insights, and improve services for residents.
