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Ahead of National Apprenticeship Week, the UK’s premier parcel delivery company, the Evri Group, has announced the launch of a new apprenticeship scheme in partnership with leading upskilling platform Multiverse. Starting in February, the scheme is designed to strengthen data and AI skills across its workforce.

More than 90 team members from various departments will join one of four dedicated pilot programmes that comprise the Evri Group’s newly launched AI and Data Academies. The two academies, which offer both level 3 and level 4 courses, are aimed at those who don’t currently work in AI and data, but who want to build practical, career-enhancing skills in these fast-growing areas.

Learners will gain hands-on skills through Multiverse’s applied learning model, culminating in a final assessment. Those who successfully complete the course will achieve a recognised apprenticeship L3 or L4 qualification in their chosen specialism, equipping them with new skills and knowledge in these areas to apply within their current role.

Lyn Warren, Chief HR Officer at Evri, said: “I'm delighted that we’ve been able to offer these fantastic programmes through our partnership with Multiverse. At Evri, continuous learning and development is a core part of who we are, and we’re committed to giving colleagues every opportunity to grow, build new skills and progress in their careers.

“With AI and data playing an increasingly important role across our industry, this is a fantastic chance for colleagues outside of traditional tech and data roles to gain practical, future-focused skills that can make a real difference in their current roles and beyond.”

Gary Eimerman, Chief Learning Officer at Multiverse, said: “AI and data are no longer just tools for tech teams: they are the fundamental building blocks of the modern workplace. By launching these academies, Evri is staying ahead of the curve and ensuring its workforce is equipped for the future of logistics. We are proud to partner with a forward-thinking brand that recognizes that the best way to drive innovation is to invest directly in the people who know the business best.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The disability care and support charity is launching an AI Academy for 34 staff, through upskilling platform Multiverse.

Training will be delivered to teams, including those in finance and HR roles, and those working directly in care homes. This will support the organisation to harness AI to eliminate time spent on manual admin tasks and ensure strong and consistent data handling skills across different departments.

By engaging with AI tools, the cohort will develop the skills needed to streamline and improve accuracy across reporting tasks, note-taking and preparation activities. This will enable them to spend more time on what matters most to the organisation: supporting disabled people, leading teams and delivering high quality services.

Learners will be enrolled on Multiverse’s Level 3 AI-Powered Productivity, which helps teams use GenAI effectively in their daily tasks, driving efficiencies with tools like Microsoft 365 Copilot or Gemini. The Level 5 AI Strategy and Leadership will also help teams to develop and guide AI implementation across the organisation.

Ruth Owen, CEO of Leonard Cheshire, said: “Through our partnership with Multiverse, we are implementing AI tools to transform how we manage mundane and time-consuming administrative tasks that can take time away from the vital care and support we provide. By reducing this burden and upskilling our teams, we also hope to give colleagues more freedom to focus on the work they are passionate about and that has the greatest impact.

“The AI training is one part of a wider modernisation journey we are on as a charity, as we invest in technology at services, for people we support and use by colleagues. This is all about ensuring we deliver the best possible care and support to the next generation of disabled people – transforming what we currently can provide.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “The care and support that Leonard Cheshire provides is crucial to disabled people, and their families, and communities. It’s an absolute honour to be working with an organisation that touches so many lives, and we hope that our training will help them to reach even more of the people that need them most.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Together the two companies have set an immediate goal to train 100,000 German workers in AI skills. StackFuel delivers training for large corporates like Mercedes Benz, IAV and Telefónica and was founded by Leo Marose and Stefan Berntheisel, who both join the senior leadership within the combined entity. The acquisition is the conclusion of a funding process for the fast growing startup as the team seeks further scale in response to rising demand.

Multiverse and StackFuel’s shared mission contributes to Germany’s ambition to become an AI nation and close the current AI and data skills gap. Upskilling will be decisive for the country, equipping individuals for new roles, enabling companies to enhance productivity and competitiveness, and driving economic growth. IAB research has shown the use of AI could increase Germany’s GDP by up to €4.5 trillion over the next 15 years. Combining Multiverse’s advanced AI expertise with StackFuel’s deep track record in the German market and best in class programme completion rate (92%) will rapidly deliver AI upskilling across Germany’s workforce at scale.

Leo Marose, Co-founder and CEO of StackFuel:

“Germany can prosper in the age of AI, but what is holding us back isn’t desire or technology, it’s the skills of individual workers to make use of new technology. 70 percent of workers in Germany are not offered any AI training and thus lack the ability to fully embrace its possibility. We have built StackFuel to become Germany’s leading online training provider in data and AI. Joining forces with Multiverse now gives us the resources to deliver critical training necessary for workers at an even larger scale, matching the urgency of the challenge. For this reason, we as founders decided to combine our strengths with Multiverse.”

Multiverse is Europe’s only EdTech unicorn and largest AI upskilling platform, partnering with over 1,500 global companies. Its upskilling programmes are aligned to each organisation’s strategic goals and combine AI-driven learning with human coaching. This acquisition forms part of a European expansion strategy for the London HQ’d business, who are a participant in the EU-AI Champions Initiative and thereby have committed to establishing Europe as a global leader in AI development and application. Multiverse GmbH courses have been accredited in Germany (AZAV) and the company has been delivering training there since 2025.

Euan Blair, Founder and CEO of Multiverse:

“There is no more urgent mission than equipping the workforce to win in the AI era. Whether it’s capturing AI’s potential productivity enhancements, or mitigating the risks of labor market transformation, our economies require AI skills at every level of the workforce. Leo and Stefan have built an outstanding product that answers the challenge and is already used by some of Germany’s most recognised brands. The StackFuel team should be incredibly proud of what they’ve built, and excited about the journey to scale that we are embarking on together.”

Multiverse today announced a major expansion of its partnership with DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner. Through this collaboration, DXC professionals in the UK will gain access to bespoke training pathways via Multiverse’s newest offerings – the Applied Leadership Academy and the Engineering Academy – alongside the company’s established AI programmes.

With the pace of emerging technology, DXC recognised the need to equip staff with broader AI skills and a business-first mindset to help unlock new opportunities, improve project efficiency and drive high-performing teams. This collaboration is a core component of its strategy to future-proof its talent and deliver market-leading solutions in the UK.

The upskilling initiative features a suite of programmes from Multiverse designed to address both business and technical needs. Most learners are enrolling in Level 4 AI for Business Value, which trains teams to build and implement AI solutions.

Others will be taking Level 5 Transformative Leadership, a core offering of the Applied Leadership Academy, which gives employees the skills to drive impactful change. DXC is also leveraging the Engineering Academy, with staff on Level 6 Advanced Software Engineering (ASWE) learning essential advanced skills in critical areas like cloud engineering, cybersecurity, and AI. These new skills will not only enable them to launch new products faster, it will also earn them a degree upon completion.

Anne-Marie Wallace, UKI Early Careers and STEM Lead at DXC Technology said: “The integration of AI and emerging technologies is not just an IT challenge – it's a fundamental business transformation. Our partnership with Multiverse is a decisive investment in our people, ensuring our teams possess the high-value skills and leadership capabilities necessary to harness these advancements, drive innovation for our clients, and maintain our competitive edge in the global market.”

Gary Eimerman, Chief Learning Officer at Multiverse, said: “The speed of technological change demands a learning strategy that is both personalised and immediately applicable – which is exactly what DXC is implementing. Our new Academies are designed to transition skills from theory to tangible impact, and DXC’s adoption of these programmes shows a true dedication to creating a future-ready workforce.”

The comprehensive roll-out of these Multiverse programmes solidifies DXC Technology’s commitment to internal talent development and its dedication to staying ahead of the industry curve. By building a workforce proficient in both cutting-edge AI applications and transformative leadership, DXC is strategically positioned to accelerate its digital transformation agenda and deliver market-leading outcomes for its clients.

From its beginning, Atlas was built on a Socratic model to help learners think critically. But as we’ve scaled - reaching more learners than ever before - we recognised the opportunity for it to do more.

This is the next evolution of Atlas. It has moved from being a Socratic guide alone, to becoming an intelligent AI that understands a learner's intent and autonomously decides how best to help.

Following a pilot beginning in July, Atlas now successfully resolves 88.3% of all inbound support queries, like simple scheduling questions, and more than 99% of overall messages spanning both support and learning. Just one per cent of messages that begin with Atlas are escalated to a human coach. The AI coach has also hit a new high of 99% helpfulness rating from our learners.

And for the sensitive moments or thornier problems when you just need to speak to a human, Atlas seamlessly connects to your coach with a summary of the discussion. No qualms.

This is a huge milestone, not just for us, but for the entire conversation around AI in learning. Here’s a look at how we did it and why it matters.

Moving beyond the "bad chatbot"

We've all been there: trapped in an automated chat loop, spamming "speak to a person" because the bot just doesn't understand. The problem with most chatbots is that they aren't built to solve problems, they're built to deflect them.

We wanted to build the opposite. We needed an AI coach that could genuinely help, not get in the way.

That’s why this 88.3% support resolution rate is so important. Rather than being a "containment" metric that ultimately hides user frustration, it's a resolution metric, validated by a 99% helpfulness score. Our learners aren't being "contained": they are getting the answers they need, when they need them.

What does this mean for learners?

Previously, Atlas was primarily a Socratic tutor. But what if a learner didn't need a tutor? What if they just had a quick question about their schedule or where to find a resource?

Atlas can understand and act on the intent behind a question. Atlas now intelligently triages every query and decides what role to play:

• Is the learner stuck on a learning module task? Atlas becomes a Socratic Tutor, guiding them with questions to help them find the solution themselves, using the skills they’ve learnt.
• Is the learner struggling to identify a relevant opportunity for a project? Atlas steps in as a thought partner to help them overcome the "blank page", suggesting high-impact project ideas tailored to their role.
• Is the learner confused about a deadline? Atlas becomes a Support Guide, instantly providing the correct date and resources.

This ability to decide how to help is what makes it a true AI coach. For learners, it’s always available and built to solve their problems, fast.

And it’s working. In October alone, Atlas resolved over 9,400 issues, a 9x increase in the three months since its new support capabilities were piloted.

How Atlas is supercharging our human coaches

We have world-class human coaches. Atlas helps to augment what they can deliver.

We’re using AI to free up our coaches to focus on the high-impact, uniquely human work that no AI can replicate: mentorship, pastoral care, and deep, developmental coaching.

By handling 88.3% of routine support queries, Atlas is giving our coaches their most valuable resource back: time. Coaches who have been using the new Atlas have seen their total message volume fall by 32%. The percentage of their time spent on routine support has dropped from 41% to just 18%.

<block-starlight> "We’ve moved Atlas beyond just Socratic coaching; it is now the first place a learner can go for any question they might have. It understands their intent and knows when it can help them directly, and when to connect them with human expertise.

By handling the vast majority of all the support queries it receives, it gives our human coaches and our support team their most valuable resource back: time. They can now redirect their efforts from routine support to the high-impact, developmental coaching that actually transforms careers."

Cem Gurkan

Senior Product Manager</block-starlight>

What is the impact of all this?

Our learners are feeling the impact every day. With over 23,000 learners asking 1.5 million questions to date, Atlas is delivering instant, accurate, and helpful support 24/7.

But don't just take our word for it. Here's what our learners are saying:

<block-lunardark>“Using Atlas is like having an expert on call, giving straightforward answers and practical pointers. It made apprenticeship tasks feel simpler and more achievable – I used it for assessment clarifications, templates, step‑by‑step guidance and help on tasks when preparing evidence for my portfolio.”

Toni‍

Data learner from a global education nonprofit</block-lunardark>

This is the future of learning we are building at Multiverse: a future where AI and human experts work together to deliver a more personal, supportive, and effective experience than ever before. This new, smarter Atlas is a massive step forward.

Wigan Council is bolstering its teams’ digital and AI strengths by training 30 staff through a Multiverse AI Academy, funded through the Growth and Skills Levy. This cohort will enable the council to improve efficiencies across its departments, helping them to deliver better services for local people by streamlining time spent on manual tasks and relieving capacity pressures on teams.

The new Academy will see staff enrolled on Multiverse’s AI for Business Value programme. This Level 4 course is designed to enable learners to identify opportunities to engage with ethical AI and embeds AI for optimised processes that deliver measurable results. The Academy will also support the council’s aim to reduce digital skills gaps, enabling teams to forecast demand surges and relieve frontline pressures on services, like SEND support for children, that are seeing an uptick in demand.

This training programme follows the council’s ongoing work to modernise its processes and embrace digital technologies and infrastructure that improves inclusivity and connectivity. Investments such as the launch of Technology Enabled Care roles for adult social care will break down silos and make sure people have access to the services they need.

Councillor Nazia Rehman, cabinet portfolio holder for finance, resources and transformation at Wigan Council said: “We are passionate about innovation, so we can provide the best and most efficient services to residents. This new AI Academy with Multiverse is an exciting step forward, enabling our staff to use AI ethically and strategically, as a tool to make the best use of staff time, enabling our teams to do their jobs faster and better while keeping people and our residents at the heart of all we do.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “We are very proud to support Wigan Council in developing its in-house AI capabilities, working towards the meaningful goal of reducing waiting times and improving services for its community. By unlocking efficiencies, councils like Wigan can harness savings to feed back into their services, while protecting staff from the increasing pressures that come with mounting demands.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The University of Bath is upskilling 50 employees with the launch of a Data, AI and Leadership Academy with Multiverse. The initiative aims to enhance team members’ engagement with AI tools, equipping them with the knowledge and confidence to use data to boost efficiencies, while delivering improved insights and services to students.

This cohort includes learners from across 21 academic and professional services departments at the university, spanning the faculties of Science, Humanities and Social Science and including Research & Impact Services, Campus Infrastructure, Campus Services, IT, Human Resources and Finance. While learning, the group will also act as champions supporting their wider teams at the University to work more effectively with AI and data.

Building on digital skills developed through an initial training programme with Multiverse earlier this year, the new Academy will see learners enrol into Multiverse’s AI Powered Productivity, Management Jumpstart and DevOps Engineering Jumpstart courses.

The Level 3 AI Powered Productivity supports learners to embrace AI tools like Microsoft 365 Copilot. Management Jumpstart, another Level 3 programme, combines data and AI with management skills to drive informed decision-making and help individuals to become effective people-managers. The Level 4 DevOps Engineering Jumpstart equips teams with the skills needed to build robust digital infrastructure, achieve improved productivity through automation and enhance collaboration between development and operations.

Dr Ghazwa Alwani-Starr, Chief Operating Officer at the University of Bath, said: “We are very proud to be taking the next step in our plan toward AI adoption, a journey which we know will result in improved productivity across our organisation and, critically, better services for our students and staff. Previous cohorts that took part in our pilot have already begun making a substantial impact, with over 50 real time active projects across the university under way. We are excited to see what range of projects this cohort proposes.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “Multiverse’s AI and leadership programmes are perfectly designed to meet the needs of a sector, like higher education, that is facing increasing pressure to improve efficiencies and achieve time and cost savings. Our latest cohort with the University of Bath will be trained to use digital skills to deliver these savings and we look forward to working closely with the organisation in the next stages of its digital evolution.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Dignity, the leading end-of-life care provider in the UK, has launched an AI and Data Academy for 55 team members to help improve data visibility across its 570+ branches, while enhancing efficiency and productivity through the use of AI.

Dignity previously devoted significant time to manual processes, including branch-level forecasting, handling over 100,000 paper cheques annually, and tracking leases and sites via spreadsheets. By equipping its team members with AI and data skills, the organisation will avoid future inefficiencies while also building a confident AI-first workforce, able to embrace new tools and lead transformation.

Programmes include Multiverse’s Level 5 AI and Strategy Leadership, which equips non-technical leaders with the skills to strategically leverage AI in their functions. The Level 4 AI for Business Value focuses on building AI literacy and empowers teams to transform manual processes, while the Level 3 AI Powered Productivity helps learners effectively and responsibly integrate GenAI into their daily tasks, driving efficiencies with tools such as Microsoft CoPilot and Gemini.

Zillah Byng-Thorne, CEO at Dignity said: “At Dignity, we recognise that investing in our people is key to driving meaningful transformation. By equipping our teams with advanced AI skills through these programmes with Multiverse, we are empowering them to embrace innovation, streamline processes and lead with confidence in an AI-driven world. This initiative enhances individual growth while also positioning Dignity to deliver greater efficiency and impact for the communities we serve.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “By providing employees with practical skills to harness the power of AI and data, Dignity is building greater visibility and consistency across its branches while readying its workforce to tackle complex challenges, enhance decision-making and deliver greater value.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Upskilling platform Multiverse is delivering a specialist AI training programme to KPMG UK, a leading professional services firm, to help build the digital skills needed to service clients in the AI era. The first 134-strong cohort, ranging from early-careers up to partners in the Advisory business, will have the opportunity to build greater AI literacy. This will enable them to better support clients as they navigate their own AI journeys, while also evolving the way services are delivered by harnessing AI tools.

Recognising the increasing opportunity for AI adoption across the public and private sector, and the transformational impact it is having, KPMG UK aims to help clients build responsible implementation roadmaps and enable the organisational change needed to embrace AI.

As part of the new AI Upskilling Programme, learners will be enrolled in Multiverse’s Level 4 AI for Business Value programme, which will provide participants with a formal qualification. They will undertake learning in how to use AI strategically and source new revenue opportunities. By increasing AI literacy, KPMG UK is driving improved client services that deliver the largest business impact and enable strategic data and AI-informed decisions.

Lisa Fernihough, Head of Advisory at KPMG UK said: “The potential for AI to transform our industry is really exciting, both in terms of the way we deliver our services to our clients, and in how we help shape what our clients themselves are thinking and doing. So it’s really important that we continue to upskill our people at all levels, from the most senior to those who are just starting their career.”

“By offering this enhanced training programme with Multiverse, it means that our people have the chance to develop their AI skills and receive a formal qualification that will showcase their skills in the emerging AI space, meaning we remain ahead of the curve for innovation and leading consultancy services.”

Gary Eimerman, Chief Learning Officer at Multiverse, said: “KPMG UK is built on a foundation of strategic business transformation practises for its customers and its own team development. By embracing increased AI capabilities from junior to senior levels of the business, employees are more equipped than ever to provide informed AI-focused services, while the deployment of AI tools internally will save hours of time spent on manual tasks.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The rapid evolution of AI and data is creating an urgent demand for a digitally skilled workforce. At Multiverse, our commitment is to equip the workforce to succeed in this new era. We achieve this not through solitary effort, but through strategic alliances that unlock transformative value for our clients and drive market acceleration.

Our newly announced partnership with Palantir exemplifies this philosophy in action. Together, we’re building Federated Data Platform (FDP) apprenticeship programmes for the NHS, equipping staff with the skills needed to improve patient care and operational efficiency. It provides a model for how software and skills work together to deliver real-world impact at scale.

The strategy: Aligning to accelerate enterprise adoption

Multiverse deliberately seeks partnerships that solve the critical skills challenges facing British institutions. We focus on becoming the essential enablement layer for major technology platforms.

1. Maximising platform investment

Technology is only as powerful as the people using it. Large-scale digital transformation initiatives often struggle due to a skills gap. Multiverse’s partnerships are designed to close this gap, ensuring clients realise the full potential of their technology investments.

• Solving a critical need: The collaboration with Palantir addresses one of the UK’s most significant tech initiatives: the NHS's digital transformation. It’s a commitment to enhancing staff training to support the implementation of the FDP.
• The full-stack solution: Palantir provides the proprietary Foundry platform and data analytics command, while Multiverse provides the bespoke, FDP-specific apprenticeship programmes tailored to a diverse range of NHS roles, from analysts to clinical staff. This creates a comprehensive, end-to-end solution for workforce transformation and platform adoption.

2. Driving measurable, mission-critical impact

Our partnerships are structured to drive tangible results where they matter most. We believe collaborations must directly impact the client's mission. For the NHS, this means:

• Focus on applied learning: The new programmes focus on practical, applied learning to help NHS organisations implement the FDP directly into their work.
• A proven track record: We leverage Multiverse's proven capabilities in digital skills training, having already upskilled more than 100 NHS trusts. This history gives our partners confidence in our ability to scale impact.
• Real-world outcomes: The ultimate goal is clear: by investing in the workforce, the NHS will reap benefits like improved operational workflows, more efficient resource allocation, and a tangible impact on patient health.

Expanding commercial horizons

For Multiverse, these partnerships are a key component of our commercial growth strategy, significantly expanding our market opportunity and reinforcing our position in the enterprise learning space.

The strategic decision to integrate our training with platforms like Palantir's Foundry positions Multiverse as an essential partner for technology providers seeking to accelerate user skill and adoption. This strategy ensures that as major enterprises continue to invest in core AI and data infrastructure, Multiverse is there to ensure their human capital keeps pace. This is a significant step toward unlocking the full potential of AI.