How Multiverse coaches drive impact for learners and leaders

At Multiverse, we focus on four key competencies that drive learner success and business impact: our coaches are industry experts, data-driven, connectors, and guides. Together, these competencies form our Compass Framework, which we use to hire, train, and evaluate our coaches.

The four competencies of the Multiverse Compass Framework

According to apprentices and apprentice managers, their coach is the most influential part of the learning experience. Here’s what makes them exceptional:

• Industry experts: Multiverse coaches have the expertise to deliver effective, enjoyable, and relevant learning experiences. Most join following years of working in industry, adding insight and experience to their teaching. With an average of 60 hours of technical upskilling per year, our coaches stay updated on the latest tools, techniques, and trends.
• Data-driven: Our coaches meticulously plan sessions by integrating data to understand learner progress and client needs. This preparation ensures purposeful, personalised interactions. We help coaches collect, monitor, and act on this data with proprietary tools like Coach World and weekly coach enablement workshops.
• Connector: Multiverse coaches foster personal and professional growth by building trust and creating safe environments for taking risks and asking questions. Our Coach Academy equips coaches with these essential skills, which they refine through ongoing observations, workshops, and feedback.
• Guide: Our coaches help learners identify and complete impactful projects by asking relevant questions, encouraging idea sharing, and providing constructive, actionable feedback, usually within 24 hours. Customer Success Managers collaborate with each client to create joint success plans, ensuring our coaches understand their strategies and priorities. We provide training and toolkits to help them put this into action. At Multiverse, coach roles are specialized, so learners are always talking to a subject matter expert with the coaching skills to support their needs.

These competencies work in unison. Industry expertise forms the foundation; our ability to transfer knowledge and skills attracts many clients to Multiverse, but it’s just the beginning.

Data-driven preparation makes sessions engaging and relevant, while connection allows coaches to help learners thrive – whether they are practising new skills, finding opportunities to apply them, or overcoming challenges.

Finally, guidance ensures that individual learners’ actions align with clients’ strategic objectives.

How apprentices lead cost transformation

In 2023, a new customer approached Multiverse with financial challenges. They were launching a major cost-saving initiative and needed support.

They placed 50 apprentices in data-focused programmes, with each apprentice tasked to bring their new skills back to their teams. This goal was outlined in the Joint Action Plan created by the customer and the account executive, serving as a key reference for the coach throughout the apprenticeships.

Each month, apprentices honed their data skills – analysis, visualisation, and automation – during workshops and individual sessions. In group coaching, the coach aligned apprentices on their organisation’s strategic challenge, and used it to frame the content of the sessions.

For instance, during the data quality unit, the coach prompted apprentices to discuss the data challenges they faced within their organisation and connected these challenges to tools and techniques learned in the program.

When poor data quality emerged as a significant issue, the coach guided the conversation toward problem-solving:

• How might apprentices apply their data cleaning skills?
• What approaches would be most effective?
• Which additional skills, like engaging relevant stakeholders, could ensure their projects receive the necessary support?

Throughout their apprenticeship, the coach provided tailored support for each apprentice, from tutoring sessions to stretch content to assistance with workplace challenges.

By any measure, the apprenticeships were transformative. Cost assessments that took weeks became instant. A new spend management system, developed by one apprentice, was implemented by every category lead in the organisation. And over £50 million in savings were identified.

In summary

This is just one of thousands of examples from our employer partners across the US and UK. We take pride in being a strategic partner for transformations in areas like AI and data, and it's our coaches, and our coaching model, that drive exceptional outcomes like these every day.